Frequently Asked Questions
What makes Soaps by Lily soaps special?
Each bar of Soaps by Lily is handcrafted in small batches using thoughtfully selected ingredients. Our soaps are created with care to offer a gentle and enjoyable bathing experience.
Because they are handmade, each bar may have slight variations in color, shape, and texture. This is a natural part of the small-batch process.
Are your soaps organic?
Our soaps are made with naturally inspired ingredients such as plant oils and butters. While we strive to use quality ingredients, our products are not certified organic.
Are your soaps hypoallergenic?
Our soaps are not labeled as hypoallergenic. Everyone’s skin is different, so we always recommend reviewing the ingredient list before use and testing new products carefully.
Are your soaps suitable for sensitive skin?
Many customers enjoy our soaps as part of their daily routine, but individual skin types can vary. If you have sensitivities or allergies, we recommend reviewing the ingredients and performing a patch test before regular use.
How should I store my soap?
To help extend the life of your soap bar, we recommend keeping it on a draining soap dish between uses and allowing it to dry fully. This helps prevent the soap from softening too quickly.
How long will a bar of soap last?
The lifespan of a soap bar can vary depending on how often it is used and how it is stored. Keeping your soap dry between uses can help it last longer.
Do you accept returns?
Due to the personal nature of skincare products, soaps are not refundable once delivered.
However, if your order arrives damaged during shipping, please email us within 48 hours of delivery with a photo of the damaged item so we can assist you.
Do handmade soaps lather the same as commercial soaps?
Handmade soaps can feel different from mass-produced soaps. Because they are made in small batches with traditional soap-making methods, the lather may feel creamier and more natural depending on the ingredients used.
Can I use these soaps on my face?
Our soaps are designed for general cleansing. Because everyone’s skin is different, we recommend reviewing the ingredient list and testing any new product carefully before regular facial use.
Why do handmade soaps sometimes look different from each other?
Each bar of Soaps by Lily is handcrafted in small batches. Slight variations in color, design, and shape are normal and part of what makes handmade products unique.
How should I make my soap last longer?
To extend the life of your soap bar:
• Keep it on a draining soap dish
• Allow it to dry between uses
• Avoid letting it sit in standing water
Proper storage helps your soap stay firm and last longer.
How can I contact you?
If you have questions about our products or your order, you can reach us by email:
We typically respond within 1–2 business days.
Do your soaps contain artificial fragrances?
Some soaps may contain fragrance oils or essential oils depending on the product. Please review each product description for the full ingredient list.